This privacy notice explains in detail the type of personal data we collect, how we handle that personal data and our procedures for keeping it safe. GDPR regulates the collection, storage, processing, and sharing of personal data. Personal data is defined very broadly under the GDPR as any data that relates to an identified or identifiable natural person that is a resident of the European Union (EU). RAYVOLT UK have implemented privacy and protection principles in our technology and processes, which are regularly reviewed and tested through penetration testing of our systems and reviews of access to our infrastructure. Records of these processes are kept as part of our compliance procedures. RAYVOLT UK staff are contractually committed to our privacy policies and are monitored in their observance. In event of a breach of our systems we undertake to inform all our agents and regulatory authorities in a timely manner. In the event of a physical or technical incident we have the ability to restore our infrastructure in a timely manner. We utilize cloud services and cloud provisioned applications. Recovery is a major factor in this choice.
- When do we collect personal data?
- When a retailer or customer creates an account with us
- When an order is placed for our products or services.
- When you contact us with queries.
- When we conduct a site visit for access assessment.
- When an incident / accident report is filed
- When you comment on or review our goods or services.
What sort of personal data do we collect?
Name, billing / delivery address, orders, dates, email and telephone numbers, images for access assessment. The category and description of the goods or service or activity undertaken.
If you have a web account with us, we also store an encrypted version of your password using a one-way hash that ensure full protection.
Details of your contact with us through any media – conversation, phone, email or messaging.
How we use your personal data?
To fulfill our contractual obligations to you for our goods or services.
To monitor our performance and provide the best possible customer experience.
To respond to any query or complaint.
To protect our business and youR account from any illegal activity.
With your consent we will use your personal data to send you information on our services.
Having given your consent, you are free to opt out at any time.
To develop, test and improve our systems and services.
How we protect your personal data
We may be required to disclose your personal data to the police or other enforcement, regulatory or Government body. We will inform you of this action before proceeding, unless prohibited by law.
We do not share your personal data with any other third parties.
We secure any website interactions and transactions using SSL encryption.
We regularly monitor our system for possible vulnerabilities and carry out penetration testing to identify any areas for improvement
Personal data is not stored locally on PC’s or devices – cloud provisioned hardware and cloud services have restricted access.
How long do we keep personal data?
Order details are retained for 5 years to comply with legal and contractual obligations.
Where is your personal data is held and processed?
All data is held within the United Kingdom or EU.
Your rights over your personal data.
You have the right to have access to the personal data we hold about you.
Data will be corrected when incorrect or incomplete
You may revoke your consent for any contact from us
To ask for correction or a copy of your data please contact: RAYVOLT UK Data Protection Officer, Unit B4, Connaught Business Centre, 22 Willow Lane, Mitcham, UK CR44NA, Phone: 07590224447
If you have any concerns over how we protect and utilize your personal data please contact our Data Protection Officer. If you feel that your data has not been handled correctly you have the right to complain to the Information Commissioner’s Office: https://ico.org.uk/concerns, Phone: 0303 123 1113
When we provide services, we want to make them easy, useful and reliable. This sometimes involves placing small amounts of information on your computer. These are called 'cookies'.
These cookies cannot be used to identify you personally and are used to improve services for you, for example through:
- Letting you navigate between pages efficiently
- Enabling a service to recognise your computer so you don't have to give the same information during one task
- Recognising that you have already given a username and password so you don't need to enter it for every web page requested
- Measuring how many people are using services, so they can be made easier to use and that there is enough capacity to ensure they are fast
See allaboutcookies.org or www.youronlinechoices.eu to learn more about cookies.
Visit www.google.co.uk/goodtoknow/data-on-the-web/cookies for a video about cookies.
Users typically have the opportunity to set their browser to accept all or some cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these options, of course, means that personalised services cannot be provided and the user may not be able to take full advantage of all of a website's features. Refer to your browser's Help section for specific guidance on how it allows you to manage cookies and how you may delete cookies you wish to remove from your computer.
Multiple cookies may be found in a single file depending on which browser you use.
The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide, as follows:
Category 1: strictly necessary cookies
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website.
Category 2: performance cookies
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
The list below shows the cookies that we use, other than those that are strictly necessary to this service. If you have any queries about these, or would like more information, please contact RAYVOLT UK Data Protection Officer, Unit B4, Connaught Business Centre, 22 Willow Lane, Mitcham, UK CR44NA, Phone: 07590224447
Cookie name: _utma
Description: The _utma cookie is part of Google analytics, and is primarily used to track visits to any site that uses Google analytics. _utma stores the number of visits made from your device, the time of the first visit, the previous visit, and the current visit. This cookie does not contain any personal information other than the IP address of your device. This is a third-party cookie.
By using this website, you agree that we can place these types of cookies on your device.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.